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| BPL Support - Supported Services | |||||
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This list classifies computer resources according to the level of support which we are able to provide through the library. Most support questions are answered on our 'Help' page which is at: http://library.beau.org/help/. Consulting this page is usually the fastest way to solve problems.
For more information on the catagories and what support services are available, see the area below the list.
E-Mail Services | ||
| Supported | Permitted/ Not Supported | Not Allowed |
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Registered users may have
E-Mail accounts on our server. We
support these accounts We support sending and receiving mail in our WebMail service. We support the mail client supplied on our setup CD-ROM. (Mozilla or SeaMonkey) We cannot provide any guarantee regarding the security of E-mail or other files on our servers. |
E-mail accounts on other services (i.e. Hotmail, Yahoo mail, etc. Sending and receiving e-mail using other mail clients or browsers. Picking up or relaying E-mail while logged into another ISP. We will attempt to keep the channels open but we cannot control another ISP. |
Sending obscene, threatening, illegal, or annoying messages. Attempting to use our system in ways that will damage software, hardware or other resources. Sending, relaying, or otherwise encouraging the sort of messages generally accepted to be "SPAM". |
World Wide Web Access | ||
| Supported | Permitted/ Not Supported | Not Allowed |
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Use of the Netscape, Mozilla or Seamonkey browsers as installed on
library computers. The web browser supplied on our setup CD for Dial up access provided computer is correctly set up and has adequate resources for Internet access. |
Use of WWW Browsers other than those listed as supported. Use of plug-ins, utilities or other programs which user has installed |
Using the library's resources in attempts to "hack" or "crack" or otherwise
violate hardware, software or computer or network resources. Attempting to bypass or disable filters. |
On-Line Data Resources | ||
| Supported | Permitted/ Not Supported | Not Allowed |
|
Use of databases which the library has purchased in accord
with the purchase and support agreement. Please note that
some databases may be offered only in a Library branch. |
Use of other databases or resources. |
Using the library's resources in attempts to use databases and other electronic resources in violation of applicable laws or generally accepted guidelines. |
Word Processing and Other Office Software | ||
| Supported | Permitted/ Not Supported | Not Allowed |
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Using Open Office for basic word processing tasks on those
computers where the program has been installed by library staff.
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Use of other office or word processing packages. Translation of files from one package or version to another. For example, attempting to edit Word files in Open Office will probably work but we cannot support it. |
Unauthorized (pirated) use of office or other software programs.
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File Storage and Management | ||
| Supported | Permitted/ Not Supported | Not Allowed |
| Storing files in the user's area of the library's server drive in accordance with the guidelines in place (space quotas, content restrictions, etc). We cannot guarentee the security of files. | Transfer of files between library computers and floppy disks, USB devices, and other storage media. Whenever possible, we will provide instructions for file transfers but we cannot guarentee that all transfers will work. |
Attempts to transfer files that are intended to damage or
interfere with others rights to access computer resources.
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Installing outside software | ||
| Supported | Permitted | Forbidden |
None. If we didn't install it we do not support it. |
We provide a very complete public access Linux/UNIX
environment. You are free to attempt to obtain and install any additional
software you want into your own home directory. A complete development
toolchain is present should you need to compile a program from source.
Please to NOT attempt to install anything system wide. You should not be able to, but please don't consider it a challenge. We also provide all of our workstations with a licensed copy of Crossover Office to provide access to Internet Explorer, Word Viewer, etc. You are free to attempt to install any Windows executables you own a license for or obtain for free from the Internet. |
Installing any software in violation of copyright. As a general rule, if you have a program installed at home you may not also install a copy of it on our system unless you own two copies. You may not help your friends install copies from your one copy. |
These services are supported. This means that we will attempt to keep the server side of the resource running most of the time. If the service is down, we will attempt to have staff working on it until it is back up again. For the client side of these services, we will:
While these services cannot be supported, users are welcome to try them on the library's network. Patrons who use the services are responsible for learning how to do so on their own. These services do not receive consideration when upgrades are planned so they may become unavailable without prior notice. Requests for assistance with these services will be treated as a reference question. Library staff will provide books or on-line sources which may assist the user in using the resource.
Library resources may not be used for these purposes. Users who attempt to do so will be responsible for all damages which may occur.