Beauregard Parish Public Library Troubleshooting Site Search:

Problem: Can receive email but cannot send.

Outlook Express:

Click tools > Accounts > click on the account name
Select properties
On the "Servers" Tab, uncheck the box that says "Secure Password Authentication Account" near the bottom of the panel.

Netscape 7.x or Mozilla

In the email client, select Edit
Select Mail and Newsgroups Account Settings
Click on Server Settings under your library account Uncheck the box for Use Secure Connection (SSL)

Netscape 4.x

Open Netscape
Select Edit, Preferences
Select Mail & Newsgroups
Select Mail Servers and your library account
Uncheck the box for Use Secure Connection

Problem: Can't Access The Web

If you are on a library dialup line and you can get to the library's home page but not to other Internet sites, you may have a problem with the proxy settings in your browser.

In your browser, go to your Internet preferences or options and look for Proxies.
The correct settings are: manual proxy configuration,
http proxy nosmut.library.beau.org
and port 3128
Note: If you have nosmut.beau.lib.la.us, it should work ok too.

Outlook Express
For more information on finding these settings, click on the Help button above, then go to "How do I setup my home computer" and find the instructions for proxy settings for your version of Internet Explorer.

Netscape

This is the general route to proxy settings in Netscape. There may be some minor differences between versions: Edit > Preferences >Advanced >Proxies

Problem: Can't get to the databases

All of the databases should be available if you are in one of the library's labs. Every branch has at least one lab computer.

Many of the databases are also available if you are dialed into the library's modem lines.

Some of the databases are also available if you are on the Internet through another Internet Service Provider.

If you have problems accessing a database through the LLN page:

http://library.beau.org
Select "On-Line Research"
Select Free Database Access
Try this:
http://library.beau.org
Select "On-Line Research"
More Databases Supplied Locally
Enter your library card number and press submit
This will take you to a page with links and passwords for some databases which allow offsite access by password. If the database you want is not there, you may need to come into a library lab or use the library's dialup service.

The reason for the differences in access level have to do with the licenses for the various databases. For example, through the LLN project, we have basic access to the Learning Express Programs which includes off site access. The Rosetta Stone module is purchased only by this library and they do not allow off site access other than across our dial up lines.

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